Booking Terms And Conditions
By making a reservation at our family restaurant Woods, you agree to our terms and conditions.
Please note that we have a 48-hour cancellation policy. If you need to cancel your reservation, please do so at least 48 hours in advance to avoid any charges.
If you cancel your reservation within 48 hours of your booking, a late cancellation fee will apply and be charged to your card:
- For lunchtime reservations, the charge is £10 per person. (seasonal changes may apply)
- For dinner reservations, the charge is £20 per person. (seasonal changes may apply)
Additionally, should you not show up for your reservation, a no show fee will apply and be charged to your card:
- For a lunchtime reservation, the charge is £10 per person. (seasonal changes may apply)
- For a dinner reservations], the charge is £20 per person. (seasonal changes may apply)
Please note that you do not have to pay for your meal with the same card you used to secure the booking, and we are also a cash friendly establishment.
Please arrive on time for your reservation. We have a 15-minute grace period before your table may be given away to another guest, unless you have notified us of your delay.
We reserve the right to amend these terms and conditions at any time without prior notice.
We at Woods thank you for your understanding and cooperation. We look forward to welcoming you to our family run restaurant.
Please note that we have a 48-hour cancellation policy. If you need to cancel your reservation, please do so at least 48 hours in advance to avoid any charges.
If you cancel your reservation within 48 hours of your booking, a late cancellation fee will apply and be charged to your card:
- For lunchtime reservations, the charge is £10 per person. (seasonal changes may apply)
- For dinner reservations, the charge is £20 per person. (seasonal changes may apply)
Additionally, should you not show up for your reservation, a no show fee will apply and be charged to your card:
- For a lunchtime reservation, the charge is £10 per person. (seasonal changes may apply)
- For a dinner reservations], the charge is £20 per person. (seasonal changes may apply)
Please note that you do not have to pay for your meal with the same card you used to secure the booking, and we are also a cash friendly establishment.
Please arrive on time for your reservation. We have a 15-minute grace period before your table may be given away to another guest, unless you have notified us of your delay.
We reserve the right to amend these terms and conditions at any time without prior notice.
We at Woods thank you for your understanding and cooperation. We look forward to welcoming you to our family run restaurant.
Privacy Policy
About this Notice
Rafters company limited T/A Woods Restaurant is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This notice outlines how we aim to achieve this and includes the information collected when:
you use our website www.woodsrestaurant.com
you make a booking on our website
you make enquiries on our website
someone is interested in working with us
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this notice. Please ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Rafters company limited T/A Woods restaurant (“We”, “Us”, “Our”) is a restaurant or venue, our address is:
Woods Restaurant
9-13 Alfred street
Bath
BA1 2QX
Our company registration number is: 1044108.
We act as the data controller for your data.
How do we collect information from you?
We collect information from you:
- when you make a booking
- when you visit our restaurant (preferences, allergies etc.)
- make an enquiry
- when you sign up to marketing emails
What type of information is collected from you?
- You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.
When you make a booking:
We collect information such as:
- title
- name
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
- telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine at our restaurant:
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by us. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- cookies
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- settings
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
Careers:
You may submit your CV if you’re interested in working for us by email or through our Contact Page. This information may include:
- personal details
- employment details
- education
- salary history
- other relevant details
We will use this information to assess your application. We may also keep it in our records for future job opportunities. Please get in contact if you would no longer like us to hold your records at [email protected]
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Send you service emails (booking confirmation and post-dining feedback).
- Improve our products and services.
- Send marketing communications if you have opted in to receive them.
- We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy notices of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Notice for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy notice, and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software, your data will only be stored in your local country, jurisdiction or lawful location. ResDiary data is stored securely in data centres managed by Microsoft Azure.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your Choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at [email protected]
Your rights on the information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold.
Right of Rectification
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us.
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.
Consent
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Data for marketing purposes – 5 years
Booking Information – 3 years
Career application information – 2 years
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We may use cookies for the following purposes:
- Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
- Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
- Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy notice of the third party placing the cookie.
- Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
The following first-party Cookies may be placed on your computer or device:
Functional Cookies
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Cookie Name = language
Duration = 14 days
Description: This cookie is used to store the language preference of the user.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics Cookies
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Cookie Name = _GA
Duration = 2 years
Description: Google Analytics sets this cookie to store anonymized information about users who visit and navigate the website.
Performance Cookies
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Cookie Name = is_mobile
Duration = session
Description: This cookie is used to identify whether the visitor is using a mobile for browsing. It helps to enable mobile view of the website.
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Google is based in the USA and are EU-U.S Privacy Shield compliant. Google (Privacy policy)
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy notices of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Notice, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: [email protected].
Restaurant groups
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we (the restaurant group) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: [email protected].
Changes to this notice
We will occasionally update this Privacy Notice to reflect company and customer feedback. We encourages you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in May 2022.
Contact Information
We welcome your comments regarding this Privacy Notice. If you believe that we have not adhered to this Privacy Notice, please contact us at [email protected]. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
Complaint
If you would like to make a complaint about how we are processing your data, then you can contact us at [email protected] or the data protection authority within your own country.
Rafters company limited T/A Woods Restaurant is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This notice outlines how we aim to achieve this and includes the information collected when:
you use our website www.woodsrestaurant.com
you make a booking on our website
you make enquiries on our website
someone is interested in working with us
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this notice. Please ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Rafters company limited T/A Woods restaurant (“We”, “Us”, “Our”) is a restaurant or venue, our address is:
Woods Restaurant
9-13 Alfred street
Bath
BA1 2QX
Our company registration number is: 1044108.
We act as the data controller for your data.
How do we collect information from you?
We collect information from you:
- when you make a booking
- when you visit our restaurant (preferences, allergies etc.)
- make an enquiry
- when you sign up to marketing emails
What type of information is collected from you?
- You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.
When you make a booking:
We collect information such as:
- title
- name
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
- telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine at our restaurant:
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by us. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- cookies
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- settings
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
Careers:
You may submit your CV if you’re interested in working for us by email or through our Contact Page. This information may include:
- personal details
- employment details
- education
- salary history
- other relevant details
We will use this information to assess your application. We may also keep it in our records for future job opportunities. Please get in contact if you would no longer like us to hold your records at [email protected]
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Send you service emails (booking confirmation and post-dining feedback).
- Improve our products and services.
- Send marketing communications if you have opted in to receive them.
- We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy notices of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Notice for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy notice, and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software, your data will only be stored in your local country, jurisdiction or lawful location. ResDiary data is stored securely in data centres managed by Microsoft Azure.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your Choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at [email protected]
Your rights on the information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold.
Right of Rectification
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us.
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.
Consent
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Data for marketing purposes – 5 years
Booking Information – 3 years
Career application information – 2 years
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We may use cookies for the following purposes:
- Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
- Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
- Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy notice of the third party placing the cookie.
- Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
The following first-party Cookies may be placed on your computer or device:
Functional Cookies
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Cookie Name = language
Duration = 14 days
Description: This cookie is used to store the language preference of the user.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics Cookies
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Cookie Name = _GA
Duration = 2 years
Description: Google Analytics sets this cookie to store anonymized information about users who visit and navigate the website.
Performance Cookies
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Cookie Name = is_mobile
Duration = session
Description: This cookie is used to identify whether the visitor is using a mobile for browsing. It helps to enable mobile view of the website.
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Google is based in the USA and are EU-U.S Privacy Shield compliant. Google (Privacy policy)
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy notices of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Notice, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: [email protected].
Restaurant groups
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we (the restaurant group) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: [email protected].
Changes to this notice
We will occasionally update this Privacy Notice to reflect company and customer feedback. We encourages you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in May 2022.
Contact Information
We welcome your comments regarding this Privacy Notice. If you believe that we have not adhered to this Privacy Notice, please contact us at [email protected]. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
Complaint
If you would like to make a complaint about how we are processing your data, then you can contact us at [email protected] or the data protection authority within your own country.
